ful500 FAQ

No. Each person may hold only one active account on ful500. If we detect multiple accounts registered to the same individual, we will close all duplicate accounts and may restrict future access. This policy protects our community and ensures fair play across our sportsbook, live-dealer tables, and slot games. If you have forgotten your login details, use the password recovery option on the login page rather than opening a new account. If you need to close your current account and open a fresh one, contact our support team to ensure proper account closure before registration.

We require a government-issued photo ID (passport, national ID card, or driver's licence) and proof of address (utility bill, bank statement, or official letter dated within the last three months). During account opening, you will upload these documents through our secure verification portal. Our team reviews submissions within standard business hours. Once approved, you can deposit and access all ful500 games. If your documents are rejected, we will notify you of the reason and allow resubmission. Verification is mandatory before your first withdrawal, regardless of account age or deposit history.

To request deletion of your personal data, contact our support team through your account dashboard and specify that you wish to exercise your data-deletion right. We will process your request in accordance with applicable data protection law. Note that we may retain certain data for legal, regulatory, or fraud-prevention purposes, and we cannot delete transaction records required by financial authorities. Your account will be closed as part of the deletion process. Any outstanding balance will be returned to your verified payment method. Allow up to 30 days for full processing.

If a deposit fails, your funds are returned to your payment method within one to three business days. Check your bank or e-wallet (DANA, e-wallet, mobile banking, local payment, online payment) to confirm the refund. If a withdrawal is declined, we will notify you of the reason—usually a mismatch between your account details and your payment method, or a temporary issue with the receiving bank. Verify your payment method information in your account settings and resubmit. If the problem persists, contact our support team with your transaction reference number. We will investigate and advise on next steps.

ful500 does not charge deposit or withdrawal fees. However, your bank or e-wallet provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) may apply their own transaction fees depending on your account type and the transfer method. These fees are set by your financial institution, not by ful500. Check your bank or e-wallet terms for details. The amount you see in your ful500 account reflects the full deposit after any provider fees are deducted. Withdrawals are processed to your verified payment method at no charge from ful500.

Demo mode is available for most slot games on ful500, allowing you to play without risking real money. To access demo mode, select a slot title from our library and look for the "Play for free" or "Demo" option. Demo play uses virtual credits that reset each session. Winnings in demo mode cannot be withdrawn. Demo mode is useful for learning game mechanics before placing real bets. Live-dealer tables and sportsbook betting (Liga 1, Piala Indonesia, Piala AFF, Champions League) require real-money accounts and cannot be played in demo mode.

ful500 may offer a welcome bonus to new verified accounts, subject to terms and conditions. The specific offer varies and is displayed during account registration. Any welcome offer is subject to verification of your account and compliance with our terms. Bonus funds are typically credited after your first deposit and may carry wagering requirements or game restrictions. Check the terms of your specific offer in your account dashboard. Offers are not guaranteed and may change without notice. Contact our support team if you have questions about your eligibility or the terms of a promotion.

Contact our support team through the help or support section in your ful500 account dashboard. You can submit a ticket describing your issue, and our team will respond during standard business hours. For urgent account security concerns, flag your message as high priority. We respond to most inquiries within one business day. You can also reach support via email if provided in your account settings. Keep your account username and transaction reference numbers handy when contacting support—this helps us resolve your issue faster.